Certificate In Patient Relations Associate

About Patient Relations Associate

The Patient Relations Associate serves as an initial contact for patients, families, visitors, staff, and faculty for the Patient Relations Department. Primary duties include performing the initial intake for all incoming issues (including patient grievances/complaints and contacts from staff), managing complaints and other cases with low to moderate complexity, triaging cases to appropriate staff, assisting staff/faculty with general inquiries, supporting project work within the department, and any other functions required by the Director and Department.

Patient Relations Associate are appointed in each hospital. The associates at a medical office is responsible for much of the day-to-day client facing business of a healthcare facility that includes arranging appointments, greeting visitors, organizing charts, confirming appointments, handling payments, and anything else the healthcare facility needs taken care of on an administrative level. They pride themselves on attention to detail, teamwork and their ability to help patients feel at ease

This certificate will provide the student a comprehensive overview of public relations and quality management in healthcare settings. The course will equip the student with the best practices of implementing a quality system in a hospital or other healthcare organization.